Help
Help centre
Files and formats
PDF and DOCX files up to 5 MB. You can also paste your resume as plain text.
The PDF probably contains images of text rather than text — for example a scan or a photo. Export a text-based PDF from your word processor, upload a DOCX, or paste the text. A quick test: if you cannot select and copy words in the PDF, ATSCheck cannot read them either.
Multi-column layouts, tables and text boxes can be extracted in an unexpected order. This is one of the things ATSCheck checks, because many applicant tracking systems have the same difficulty. A single-column layout usually fixes it.
Analysis results
ATSCheck could not find a line in the supplied resume that supports the requirement. It is not a judgement that you lack the skill. If you have the experience, describe it specifically in your resume.
AI-assisted evidence matching can make mistakes. Check the quoted evidence and use your own judgement. If a result looks clearly wrong, contact support with a description — but please do not include the resume.
Scores are calculated from the evidence for each requirement and from ATS findings. Moving a line between sections, or rewording it, can change how strongly it evidences a requirement. The report shows which components changed.
The Free plan includes 2 checks per day. The allowance resets daily. Pro includes up to 30 full resume analyses a month. Curated is a service rather than a larger allowance: checking in the app stays at 0 checks a day and our team does the CV curation, cover letters and LinkedIn work for you. See Pricing for every plan's monthly allowances.
Billing
Open the billing portal from your account settings. You keep access until the end of the period you have paid for.
Invoices and receipts are available in the billing portal.
There are no trials or discounts. For a billing problem, contact support with your account email and a description.
Account
Use “Forgot password” on the sign-in page. We send a reset link to your account email address.
Check your spam folder and wait a few minutes. Links expire, so request a new one if needed. If it still does not arrive, contact support and give the same email address.
Contact support and give your current account email address so we can find your account.
Privacy and deleting data
Open it in your library and choose Delete. Deleted items are removed immediately.
Use the delete option in your account settings. This removes your resumes, jobs, analyses and cover letters. Cancel any active subscription first.
Contact support and give your account email address. We will respond within the time required by data protection law.
HR candidate data
Contact the organisation you applied to first: it controls the data and decides how it is used. EmKeTech processes the data on its behalf. If you cannot reach the organisation, contact us and we will help direct your request.
Workspace members with permission to manage candidates can delete candidates and their files and analyses. Workspace owners can also set a retention period.
Yes. Request one by contacting support.